How to Sign in to the HP Smart App on Your Computer (Windows/Mac)

The HP Smart app is a powerful tool for managing your HP printer, allowing you to print, scan, and order supplies directly from your computer. Signing in to your HP account within the app is a simple process that unlocks a range of features. This guide will walk you through the steps for both Windows and Mac computers.

Before You Begin

• Install the HP Smart App: If you haven't already, download and install the HP Smart app from the Microsoft Store (for Windows) or the Mac App Store (for Mac).
• Create an HP Account: You will need an HP account to sign in. If you don't have one, the app will guide you through the creation process. You'll need to provide an email address, name, and a password.

Step-by-Step Instructions

1. Open the HP Smart App Launch the HP Smart app on your Windows or Mac computer.

2. Find the Sign-In Option Look for a user profile icon, or a "Sign In" option. This is typically located in the top-right or top-left corner of the app's main screen.

3. Enter Your Account Information The app will likely open a web browser and redirect you to the HP sign-in page.

• Enter the email address associated with your HP account.
• Enter your password. If you've forgotten it, you may be able to use a "send sign-in code" option to get a code sent to your email address.

4. Verify Your Account (if prompted) If this is a new account or a new device, you may be prompted to verify your email address.

• Check your email inbox for a verification email from HP.
• Click the "Verify" button or copy the verification code provided in the email and paste it into the HP app.

5. Wait for the App to Load Once your details are verified, the HP Smart app will take a moment to load your account information and associated printers.

6. Start Using the App After the loading is complete, you'll be taken to the HP Smart app's home screen. You are now signed in and can access all the features, including:

• Printing documents and photos.
• Scanning with your printer's scanner.
• Checking ink and toner levels.
• Managing your HP Instant Ink subscription (if applicable).
• Accessing advanced printer settings.

Troubleshooting Tips

• Connection Issues: Make sure your computer and printer are connected to the same Wi-Fi network.
• Browser Problems: If you are having trouble with the sign-in page in your browser, try changing your default browser temporarily or restarting your computer.
• App Updates: Ensure you have the latest version of the HP Smart app installed.
• Reset the Printer: If you're still having issues, sometimes resetting your printer can resolve the problem. Refer to your printer's manual or the HP support website for instructions on how to perform a factory reset.

By following these simple steps, you can easily sign in to your HP Smart app and take full control of your HP printer from your computer.